google-site-verification=Exatomlv491CN7dTTYZt5PzDquMtCCLLvUup_Omxe5M FAQ – Stitches and Tweed
Free local SG shipping above S$25, International above $160
Free local SG shipping above S$25, International above $160
Cart 0

FAQ

Shipping & Payment

Local Shipping

All goods are shipped out of our warehouse in Singapore.

Standard shipping will reach you in about 5 - 7 working days.

Free standard postage for orders $25 and above. 

For orders below $25, a flat rate of $4.5 will be charged per order.

Local shipment is applicable for Singapore customers only. 

International Shipping

Free international shipping for orders $160 and above. 

For orders $159 and below, shipping charges start from $18 per order. Final shipping charges will be calculated at Checkout.

Estimated shipping time is 10-16 working days

Your items may come in separate packages at sellers discretion to maximise lower shipping rates.

Payment Method

We accept PayPal, Credit Card and Grabpay.

All transactions are made in Singapore Dollars.

Currency

All prices reflected in store are in SGD by default.

 

Product Information  

Throw Pillow Product Details

Cushion inserts are not included. You may opt to purchase it separately.

However, insert are NOT available for international shipping.

Each pillow comes with a concealed zip for easy removal.

Our pillows generally come in size 45 x 45 cm or otherwise stated.

 

Seagrass and Rattan product details 

As these are natural handmade products, there may be slight variation on the product itself. However, these items are thoroughly checked before shipping. 

 

Product Care

Each product comes with a wash care tag.

For product care, please refer to the wash care tag attached to each cushion cover.

We strongly recommend items to be washed as per the instructions stated on tag.

Defects

All items have been checked before mailing out.

For defects, please email to us at hello@stitchesandtweed.com with the Subject Title: Defective Item and we will respond to you as soon as we can.

Items are to be washed as per instructions given on the wash care tag.

We will not be responsible for any refund or exchanges of damaged items if item is not cared for according to instructions or any negligence.  

Pictures are professionally taken. The color may vary slightly depending on the light conditions and this does not constitute a defect.

 

Product Feature

If you would like to feature our products on your magazine / other media platforms, please email your enquiry to hello@stitchesandtweed.com